Taxi Services: Revamp for the Better

Hi Everyone,

The taxi services in Malaysia is known for its inefficiency. It is perceived to be not save generally. 

These are some of the feedback / complaints on taxi drivers:

• Taxi drivers are refusing to fetch passengers to certain places because of traffic jam
• Cheating foreigners and expatriates by charging exorbitant rates.  Taxi rates can be RM100 from Pavilion to KLCC and vice versa
• Taxis may not come whe needed 
• Not using metre
• Rape cases if they are fetching passengers to secluded areas
• Speeding

The attitude of the people of the taxi company manning the operations at KLIA and LCCT are not good as well. Some of them answered questions rudely when we asked them about the different zones for an area or about the pricing. Some of them do not know certain areas well such as Cheras. Cheras is a very big area with covering KL and Selangor (towards Kajang). The Cheras area nearer to KL is in a cheaper zone but we may get a more expensive rate for it.

Having said that, not all taxi drivers are like that but most of them are. There are a number of good taxi drivers. For example, we have a taxi driver friend who is honest and drives carefully. He also arrives on time to pick us up. The taxi service at the Bandar Tun Razak LRT station is quite good too. They are courteous and they agree to fetch passengers to their homes. I commend all the good taxi drivers.

When I was at Indonesia, I sat in taxis operated by Blue Bird and Gamya. The taxi drivers are willing to fetch passengers anywhere near or far. They will pass through traffic jams everyday and so they will still fetch passengers. The service will be more limited during rain but they will still come. The number of vehicles on the road is far more than the number of vehicles in KL. This is the same for Bangkok as well. However, we also met some taxi driver who did not use the meters durnig the ride.

MyTeksi is an organisation that aims to improve the perception of taxi drivers in Malaysia. It also seek to improve the efficiency of taxi services in KL. Some of MyTeksi's missions are:

• Improves the efficiency of taxi services in KL through smartphone bookings
• Nearest taxi is available to reach customers' starting point for each booking
• Provides a safe and pleasant taxi ride for passengers

For more information, please visit MyTeksi's homepage.

Here are some suggestions for taxi services to improve:

• Willing to fetch passengers to any location regardless of traffic jam and weather
• Be courteous to passengers
• Honest
• Give passengers a pleasant and safe ride
• Use the metre for both locals and tourists / expatriates

Just 3 months ago, taxi drivers gathered at the ever busy Bukit Bintang to protest against SPAD's move of introducing the GO-KL free bus for both tourists and locals. It covers Bukit Bintang - KLCC area and Bukit Bintang - Central Market routes. SPAD knew about the report of the taxi drivers and they introduced the GO-KL free bus services to make it more convenient for tourists to travel around the Golden Triangle area. A lot of people are satisfied with the services provided by the free bus.

In a nutshell, the perception of the taxi drivers should be improved over time so that people feel safe to take taxis anytime. They can be confident of taking taxis anywhere and know that the taxi services are efficient here. They also should drive safely There will be no more worries of taking taxis at KL.

This year is also Visit Malaysia 2013 so please let customers give a feedback on the taxi services here. Please help to improve the image of taxis in KL not only this year but the future as well.

Cheers,

Roger TJ Koo